Resumes
Resumes
Experienced Senior Manager In High-Tech Customer Care
View pagePosition:
Customer Support Manager at WebAssign
Location:
Raleigh, North Carolina
Industry:
Computer Software
Work:
WebAssign since Jun 2011
Customer Support Manager
Yesmail Jun 2009 - Feb 2011
Technical Support Manager
Ipswitch, Inc. Mar 2008 - Mar 2009
Director, Technical Services
Ipswitch, Inc. Jul 2002 - Mar 2008
Technical Support Manager
HigherMarkets (now Sciquest, Inc) Jan 2001 - Jun 2002
Director, Customer Support
Customer Support Manager
Yesmail Jun 2009 - Feb 2011
Technical Support Manager
Ipswitch, Inc. Mar 2008 - Mar 2009
Director, Technical Services
Ipswitch, Inc. Jul 2002 - Mar 2008
Technical Support Manager
HigherMarkets (now Sciquest, Inc) Jan 2001 - Jun 2002
Director, Customer Support
Education:
University of Illinois Springfield 2005 - 2007
working, Philosophy Cañada College 1984 - 1988
A.A., Drama
working, Philosophy Cañada College 1984 - 1988
A.A., Drama
Skills:
Contact Center Design
Customer Service
Data Mining
Salesforce.com
Outsourcing
SaaS
IVR
Analytics
Call Center
Databases
Agile
Business Intelligence
Agile Methodologies
Leadership
Vendor Management
Team Building
Team Leadership
Strategic Planning
Customer Service
Data Mining
Salesforce.com
Outsourcing
SaaS
IVR
Analytics
Call Center
Databases
Agile
Business Intelligence
Agile Methodologies
Leadership
Vendor Management
Team Building
Team Leadership
Strategic Planning
Marketing, Sales, Communications Professional
View pagePosition:
Executive Director at Discover Klamath Visitor and Convention Bureau, Executive Director at Discover Klamath
Location:
United States
Industry:
Marketing and Advertising
Work:
Discover Klamath Visitor and Convention Bureau since Sep 2009
Executive Director
Discover Klamath since 2009
Executive Director
Executive Director
Discover Klamath since 2009
Executive Director