Resumes
Resumes

Director, Business Operations And Support
View pageLocation:
Iowa City, IA
Industry:
Education Management
Work:
Pearson
Director, Business Operations and Support
Pearson Jan 2005 - Nov 2013
Operations Manager
Verizon Business Oct 1997 - Jan 2005
Customer Service Manager
Director, Business Operations and Support
Pearson Jan 2005 - Nov 2013
Operations Manager
Verizon Business Oct 1997 - Jan 2005
Customer Service Manager
Education:
The University of Iowa Tippie College of Business 2011 - 2014
Master of Business Administration, Masters, Business Management University of Iowa 1993 - 1997
Bachelors, Bachelor of Arts, English
Master of Business Administration, Masters, Business Management University of Iowa 1993 - 1997
Bachelors, Bachelor of Arts, English
Skills:
Process Improvement
Vendor Management
Program Management
Leadership
Team Leadership
Project Management
Management
Change Management
Team Building
Customer Service
Business Process Improvement
Operations Management
Staff Development
Training
Call Centers
Crm
Telecommunications
Customer Experience
Sdlc
Call Center
Visio
Vendor Management
Program Management
Leadership
Team Leadership
Project Management
Management
Change Management
Team Building
Customer Service
Business Process Improvement
Operations Management
Staff Development
Training
Call Centers
Crm
Telecommunications
Customer Experience
Sdlc
Call Center
Visio
Interests:
Children
Education
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Health
Education
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Health